Mac Hardware Repair Diagnostics Charge
Diagnostics are completely free if we repair your Mac – Here’s how it works
Our Mac Repairs Diagnostics charge of £100 is 100% refundable if we repair your Mac, we will deduct it from your final bill
You probably wouldn’t believe it, but some people actually call us wanting us to diagnose the fault with their Mac and not want to pay, perhaps they go to work for nothing? or even worse, have every intention of sucking from our two decades of experience and then going somewhere else. We’re sure of course, that that’s not you.
Correct diagnostic takes time, in fact anything from an hour to about three or four working days, the diagnostics fee is the same.
We don’t care what someone else has told you that is wrong with your machine, what someone has said on Google or what some “Not So Genius” at Apple have said what the fault is. We will only consider repairing your Mac once we have carried out our own diagnostics.
Once we’ve done that, you’ll get a call telling you exactly what the fault is and how much it’s going to cost you, at that point, if you say yes, fix it, we’ll take the diagnostics fee of your final bill when you collect your repaired Mac. If you say no, don’t fix it, you’ll get your Mac back, but you won’t get your diagnosis fee back.